Our refund & exchange policy is as follows:
1. Timeframe: Customers have up to 3 days for refund & 14 days for exchange from the date of purchase to request a refund or exchange.
2. Condition of the Product: The product must be in its original condition, unused, and with all original packaging and tags intact. If the product shows signs of use or damage, the refund may be denied or a restocking fee may be deducted.
3. Proof of Purchase: Customers are required to provide proof of purchase, such as a receipt or order confirmation, to be eligible for a refund.
4. Refund Method: Refunds will be issued in the same form of payment used for the original purchase. If the original payment method is not available, an alternative method may be used at our discretion.
5. Return Shipping: Customers are responsible for the cost of return shipping unless the product received is defective or incorrect.